Frequently Asked Questions

Shipping time is between 11-21 business days. we ship items from several different locations. so shipping time may change depending on your location and availability.

Due to COVID-19 restrictions and pre-cautions some countries (Except the United states) may experience shipping delays due to cargo flight limitations. Therefore shipping time may be up to 35 business days. 

We accept returns for certain items, Please refer to our refund policy for complete details.

Kindly contact our customer service before sending a parcel back - support@satorijewelry.org

You can change or cancel your order within 24 hours of ordering. after that, it will be dependent on whether we shipped the product already or not.

We accept PayPal or credit card. if you need help Please contact us and we will be happy to assist.

Yes. 100% secured. we use PayPal or Stripe to ensure your safety and peace of mind.

When you find the product you would like to buy - simply press "Add to cart" and then "Check out". from there you will only have to enter the shipping information that is required and paymet info.

Please contact us only through this email:support@satorijewelry.org.

Do not try to contact us through any other email or number. as we currently are only available through this email.

Yes. it's also important to know that some tracking numbers will only work in the origin country. see they will be used as shipment proof only. if a situation arises and you did not receive your product we will refund you or send you a new one.